Return Window
We accept returns within 30 days of delivery for eligible, non–print-on-demand items (Non-POD).
Eligibility for Returns (Non-POD Items Only)
To be eligible for a return, items must be:
- Unused, unread, and in resalable condition
- Free from damage, markings, or signs of wear
- Returned with original packaging where applicable
Books must be unread and free of creases, bent pages, writing, highlighting or spine damage.
Print-on-Demand Items (POD)
Items produced through Spreadshop are print-on-demand and made to order.
These items are final sale and not eligible for returns or exchanges except in the following cases:
- Manufacturing defects
- Printing errors
- Items damaged during shipping
- Incorrect item received
Examples include:
- Print-on-demand apparel
- Custom-printed merchandise
- Made-to-order accessories
To report a POD issue, contact us within 7 days of delivery and include:
- Your order number
- Clear photos of the issue
Approved POD claims will be resolved with a replacement or refund, depending on availability and the nature of the issue.
Non-Returnable Items
The following items are not eligible for return:
- Print-on-demand items (except for defects or errors noted above)
- Digital products or downloads
- Final sale or clearance items
- Personalized or custom-made merchandise
- Gift cards
Store Credit & Refunds
- Approved returns are issued as store credit by default
- Store credit:
- Never expires
- Can be used on any future purchase
Refunds to the original payment method are available upon request and subject to approval.
Approved refunds are processed within 5–10 business days after inspection.
Original shipping fees are non-refundable.
Exchanges
We offer free exchanges for eligible non-POD items, subject to availability. Exchanges are often the fastest way to receive a replacement.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Shipping costs are non-refundable unless the item is defective or incorrect
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We will provide a replacement or refund at no cost to you.
How to Start a Return
- Contact us at info@advocatesc.org with your order number
- Indicate whether you prefer store credit or a refund (if eligible)
- We’ll provide next steps
Returns sent without prior authorization may not be accepted.